Systems and data help for aged care and home care providers
Support at Home has changed how home care providers budget, claim and keep records, and a lot of providers are still finding workarounds.
Who we work with
Home care and Support at Home providers, residential providers and community services organisations. Some are about to move to a new system, some are halfway through a rollout, and some are already live and still working around problems.
We work with operations, finance and quality teams as well as the executive, because a system project touches all of them.
What we hear most
- Claims take longer to prepare and more get rejected or held up.
- Staff are keying the same information into more than one place.
- Records for incidents, complaints and feedback are spread across systems.
- Data from the old Home Care Package set up never got cleaned up.
- Budgets and funding are tracked in spreadsheets alongside the system.
- Reports for managers take manual work to put together.
Support for home care and residential providers
As the aged care reforms roll out, your system needs to keep up. We help you get your data, claiming and records into one reliable place.
How we help
The same services, applied to home care and residential providers, plus the Care Management Software Audit and Health Check.
- Data migration: moving clients, packages, service agreements and worker records across cleanly.
- System implementation and technical lead: someone to run the project and make the technical calls.
- Workflow and SOP creation: one way of working, written down.
- Care Management Software Audit and Health Check: a review of how your current system is set up and used.
- API connections: your care, finance and payroll systems sharing data.
- Power BI reporting: dashboards that stay current.
Where we start
With a free conversation about where you are up to. Then we look at your data, your claiming and the way your team does the day to day work, and tell you what we would do first.
Common first steps are an audit of your current setup, a clean up of old data before a move, or a project plan for a system you are about to roll out.
Records in one place
Incidents, complaints and feedback sit together, not spread across systems.
Cleaner claims
Less manual work preparing claims, and fewer held up or rejected.
See it in practice
FOCUS Connect, a not-for-profit serving aged care and community clients, moved from five legacy systems to one care management platform. We ran the project and acted as their contact with the software vendor, set up the Support at Home API connection through PRODA so claiming runs automatically, and connected their care management software to their finance system to automate payroll and billing. Read the success stories.
What this means for you
- Claims that go out cleaner, with less manual work.
- Records that sit in one place, not spread across systems.
- A system that keeps up as the aged care reforms roll out.
- Staff who spend less time on double entry.
- Clear, current reports for managers and the board.
Talk to us about your system
Tell us where you are up to. Your first conversation is free.
