Systems and data help for NDIS providers
Most NDIS providers we meet are not short of software. They are short of time, and the system is costing them some of it.
What we hear most
- Claims go out late or get rejected and someone fixes them by hand.
- Plans, funding categories and service agreements are set up in a way that does not match how the team actually works.
- Service agreements live in spreadsheets as well as the system.
- Incident and complaint records take a day to pull together when an auditor asks.
- A move to a new system keeps getting put off because nobody trusts the data.
- Reporting on participant plans and funding means manual work every month.
- Workers are rostered in one place and paid from another, and the two do not always match.
How we help
We do data migration, system implementation and workflow design for NDIS providers. For providers who already have a system, there is also the Care Management Software Audit and Health Check.
- Data migration: moving participants, plans, service agreements and worker records across cleanly.
- System implementation and technical lead: someone to run the project and make the technical calls.
- Workflow and SOP creation: one way of working, written down.
- Care Management Software Audit and Health Check: a review of how your current system is set up and used.
- API connections: your care, finance and payroll systems sharing data.
- Power BI reporting: dashboards that stay current.
Built around how NDIS providers work
Plans, funding, service agreements and claiming all have to line up. We set up and tidy your system so they do.
See it in practice
For an NDIS youth services provider, we wrote step by step SOP guides for rostering, timesheets, finance and participant management, and ran a 69 test case pilot before go live. See all success stories.
The guides gave the team one way of working, and the test cases showed whether the system behaved as written before go live.
Participant records you can trust
Clean, accurate records that are easy to find when an auditor or plan manager asks.
Claiming that keeps up
A system set up to match how your team works and how the rules are changing.
Rules are changing
With the NDIS rules on claiming and record keeping changing, it is worth making sure your system keeps up.
The practical test is simple. Can your system show who delivered what, to which participant, under which agreement, and can you pull it together quickly when asked? If that takes days, the setup is worth a look. Our audit checks exactly that kind of thing.
Where we start
With a free conversation about where you are up to. Then we look at your data, your claiming and the way your team does the day to day work, and tell you what we would do first.
What this means for you
- A system that does what your team needs, with clean data behind it.
- Claims and records you can stand behind when the rules change.
- A team that works the same way, whoever is on shift.
- Participant records that are accurate and easy to find.
- Less time spent on claims and rework.
Talk to us about your system
Tell us where you are up to. Your first conversation is free.
