SynerGisteX Privacy Policy

Last Updated: 10 September 2025
SynerGisteX (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who We Are
SynerGisteX is an IT consultancy based in Lithgow, NSW, providing services across the Central West and major Australian cities, including Sydney, Melbourne, Brisbane, Canberra, Adelaide, and more. Our website address is https://synergistex.com.au.

2. What We Collect
We may collect personal information such as your name, email address, phone number, company name, and any other details you provide through our contact forms, email communication, or service engagement. We also collect non-personal technical data like IP address, browser type, pages visited, and usage time via analytics tools and cookies.

3. Why We Collect It
We collect this information to respond to your enquiries, provide IT services, send quotations, improve our website, deliver marketing (if opted in), and ensure quality client support.

4. How We Collect Information
We collect information when you submit a contact form, email or call us, or browse our website. Usage data is collected automatically via cookies and third-party analytics platforms.

5. Use of Cookies
Cookies are used to track user activity and enhance your browsing experience. You may disable cookies in your browser settings, but some features of the site may not function correctly.

6. Sharing Your Information
We do not sell or rent your personal data. We may share it with trusted third-party service providers (e.g. web hosting, email platforms, analytics tools) solely for the purpose of supporting our operations. These parties are required to maintain confidentiality and comply with data protection laws.

7. Data Security
We take reasonable steps to secure your information, including secure data storage, access controls, encrypted communications, and regular reviews of our systems to prevent unauthorised access or misuse.

8. Data Retention
We retain your personal data only as long as necessary for the purpose it was collected or to comply with legal obligations. When no longer required, your information is securely deleted.

9. Access & Correction
You have the right to access, update, or correct the personal information we hold about you. To do so, please contact us using the details provided below.

10. Your Rights
You may request to access or delete your personal data, withdraw consent for communications, or raise concerns about how your data is handled. We will respond promptly and transparently.

11. Complaints
If you have a complaint about how we manage your privacy, please contact us first. If we cannot resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy
We may update this Privacy Policy at any time. Any changes will be posted on this page with a revised update date.

13. Contact Us
SynerGisteX
Head Office: Lithgow, NSW, Australia
Email:
Phone: +61 431 185 408
Office Hours: Monday to Friday, 9am–5pm AEST